🗣 Conversational UX Design: How to Design for Errors

Thursday 25 February 2021

This event has finished.

Started 17:00 PM

Finished 18:30 PM


Organized by Ironhack Lx: Learn, Code, Design.


Venue: Online/Virtual

Address: Online event on your device
8600 Lisboa

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About this event

🚨// Save your spot here: http://bit.ly/3k30dRG // 🚨

In our human-to-human conversations, errors represent just one routine more in our interactions. But do we handle errors in chatbot conversations? 🤔

On February 25th, join us for a webinar in which you will learn with Carmen Martinez, the best practices for handling errors based on user-centered Conversational UX Design approaches.

👩🏻‍🦱 // Led by Carmen Martinez // 👩🏻‍🦱

Dr. Carmen Martinez is a Conversation Analyst and Ethnographer of Communication working in Conversational Artificial Intelligence at FlixBus. As an expert in human-to-human conversation, she contributes to a cross-disciplinary team by automating customer service interactions, modeling both text- and voice-based human-to-machine conversations, and developing visual solutions for graphical and multimodal conversational agents. Carmen holds a Ph.D. in Conversation Analysis and is the author of “Conversar en español: un enfoque desde el Análisis de la Conversación” published by Peter Lang Berlin.

🤓 // What you can expect // 🤓

In our human-to-human conversations, errors represent just one routine more in our interactions. As errors come in our way, we’re able to resolve them quickly and then successfully pick up again the main topic of conversation.

In contrast, this process doesn’t work so seamlessly with chatbots or voice assistants. Such systems are usually designed following conversational styles that aren’t focused on users’ cognitive needs, make us humans nervous, and often don’t resolve errors at all.

In this webinar, we will learn a series of best practices for handling errors based on a user-centered Conversational UX Design approach. Focusing on a use case and working with a live prototype we will discover how to solve errors with conversational systems in a more effective and human way.

Are you new to the topic? Watch this previous webinar on Conversational UX Design to prepare yourself: https://www.crowdcast.io/e/conversational-ux

⚡️// Take your career to the next level //⚡️

Are you interested in becoming a UX/UI Design expert? Applications for our UX/UI Design Bootcamp are open: https://www.ironhack.com/en/ux-ui-design


This page last updated Saturday 20 February 2021 at 23:00.

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