Innovate Service Centers with a Oracle Bot - Conversational AI achieves 400% ROI

Wednesday 15 September 2021

This event has finished.

Started 18:00 PM

Finished 19:00 PM

Organized by Oracle Developer Meetup Lisbon

Venue: Online/Virtual

Address: Online event on your device
8600 Lisboa

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About this event

ECHO Incorporated is a worldwide leader in the manufacturing of professional-grade, high-performance outdoor power equipment for commercial and homeowner use. ECHO products can be found at independent dealers and Home Depot stores in the U.S., Canada, Mexico, and Puerto Rico.

To improve customer satisfaction, ECHO worked with Fishbowl Solutions to implement the Oracle Bot and integrate it with Service Cloud. ECHO’s digital assistant is available from their website home page, making it easy to ask questions about tool repair, parts ordering and warranty information. In a little over 2 months since going live with Digital Assistant, the Oracle bot has helped ECHO realize 70% call deflection rate – answering customers’ questions instead of a live agent.

Schedule: Wednesday, September 15th , 2021 19:00 – 19:45 CET (Paris time)

For details please visit the registration page here:

This page last updated Friday 27 August 2021 at 12:51.

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